Retiree Information

Excellus Blue Cross

Health Benefits for Retirees <65
and without Medicare 


To reach Excellus directly, please call 1-877-253-4797
Excellus Summary of Benefits | July 1, 2023 - June 30, 2024
Excellus 3 Tier (Commercial) Drug Formulary
Excellus Blue PPO Signature Co-Pay Plan Benefit Summary


Excellus Dental

Excellus Dental Blue Options| 800-724-1675

Excellus Dental Benefit Summary Effective July 1, 2024

List of Providers in Area


WellNow Urgent Care decided to leave the Excellus network 1/1/2024, letters were mailed to all Excellus Subscribers in December.

Letter from Excellus to Subscribers about WellNow

WellNow Postcard - Urgent Care Options

In-network Options

This is a current listing of many participating in-network providers as of 01/01/2024. It’s always best to check with the provider to make sure they accept your health insurance before obtaining care. If you have questions about your coverage and benefits or need help finding a participating provider, please call Excellus Customer Care at the number on the back of your member card.


Arnot Walk-In Care - Horseheads
100 John Roemmelt Dr. Ste. 301, Horseheads, NY 14845
Monday - Thursday 9 a.m. - 6:30 p.m.
Friday - Sunday: 9 a.m. - 5:30 p.m.
Note: Closed for lunch 2 - 2:30 p.m. every day
(607) 737-4499


Guthrie Walk-In Care - Big Flats Orthopedics
3344 Chambers Rd., Big Flats, NY 14845
Monday - Friday: 8 a.m. - 5 p.m.
(607) 973-8000


Guthrie Walk-In Care - Horseheads
31 Arnot Rd., Horseheads, NY 14845
Monday: 7 a.m. - 7 p.m.
Saturday - Sunday: 7 a.m. - 1 p.m.
(607) 795-5100

Due to WellNow  being an out of network provider effective 1/1 24. It is a 30% coinsurance (subscribers will pay 30% of the billed amount) after the out of network deductible of $1000/single, $2000/two person, $3000/family (each individual on the family contract would not exceed the single deductible).


Medicare (P01) ESA PPO Plan

Health Benefits for Retirees with Medicare

To reach Aetna directly, please call 1-888-267-2637

Summary of Benefits January 1, 2024 through December 31, 2024

Group Medicare | Aetna Medicare

Get Forms for your Medicare Plan | Aetna Medicare (including dental and vision)
Return completed form by fax: 1-866-474-4040 or
Mail to: Aetna Medicare
PO Box 981106
El Paso, TX 79998-1106

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