The mission of Elmira City School District Technology Services is to provide superior quality service and support to the Elmira City School District and its partners and to implement new ideas, technologies, policies, standards, and practices to improve the classroom experience, administration workflow, and technology infrastructure in the most efficient and cost-effective manner.
The Network Operations Center or NOC Room @ EFA is staffed by GST BOCES Computer Services employees dedicated to providing the highest level of customer service under the policies and procedures of the district and at the direction of the district’s Technology Director. Our job is to keep the network and equipment functional, secure, and current using best practices of the management of enterprise networks in educational environments under current budget constraints.
Our staff includes:
- Josh Miller, Technology Director
Linda Yusko, Administrative Assistant
Julie Cox, LANTech
Jeff Edwards, LANTech/Distance Learning Specialist
Lee Oslager, LANTech
Mike Vetukevic, LANTech
Darnell Mayo, Network Tech
Steve Johnson, Phone Tech
Jason Johnson, Server Tech
Nate Lamonski, Server Tech
Additionally, our staff is supplemented and supported by over 75 more people at GST BOCES Computer Services in Building 4 of the Bush Campus including the Helpdesk.
The NOC Room team is only one component of the effective use of technology in your classroom. The district has the support of the Instructional Technology Specialists from the GST BOCES Instructional Support Center at Building 11. These specialists come into your classroom on a regular basis and provide you the assistance and direction to integrate technology into your curriculum using the supported software and resources that are available.
The ISC Staff includes:
- Mary Hancock
Technology Support in schools
Technology support in schools is provided by Tech TAs. These people are the front line of support in helping to use and troubleshoot hardware and software issues in your classroom. Although each building utilizes Tech TAs a little differently, in general, most TAs help with printer problems, assist with software installation, provide access to building resources such as digital cameras, scanners, CPS clickers, etc., facilitate Distance Learning sessions, manage labs and laptop carts, coordinate PC and printer replacement with the LANTech team, and manage consumables through the NOC Room such as ink, Promethean pens, and batteries.
As the front line of support, the Tech TA is usually the person who will escalate issues to the Helpdesk and work with the LANTech Team to follow an issue through the resolution. The Technology Director and the LANTech Team use the Tech TAs as a single point of information to distribute information about technology into each of the buildings in our district.